Running effective email campaigns means we need certain information to do our job well. Here's what we collect and why:

Everything we collect has a purpose. We're not in the business of hoarding data – we use information to deliver the email marketing services you've hired us for.

Service Delivery: Creating, managing, and optimizing your email campaigns requires access to your subscriber lists, content preferences, and performance goals. We analyze engagement data to improve campaign effectiveness and provide detailed reporting.

Platform Improvement: We study how clients use our platform to identify bugs, enhance features, and streamline workflows. This helps everyone get better results from their email marketing efforts.

Communication: We'll send service updates, campaign reports, and occasional tips about email marketing best practices. You can opt out of non-essential communications anytime.

Your data belongs to you. Period. Here's what you can do with it:

Email marketing involves handling sensitive subscriber information, so security isn't optional – it's fundamental to everything we do.

We don't sell your information to anyone. Ever. However, running email campaigns effectively requires working with trusted partners under strict agreements.

Email Service Providers: We use established email delivery services to send your campaigns. These partners process recipient data solely for delivery purposes and delete it according to our instructions.

Analytics Tools: Campaign performance tracking involves third-party analytics platforms that help measure engagement rates, deliverability, and ROI. These tools operate under data processing agreements that restrict how they handle your information.

Payment Processors: Billing and payment services handle financial transactions securely. They receive only the minimum information needed to process payments and issue receipts.

Legal Requirements: We'll disclose information only when required by Taiwan law, court orders, or government regulations. We'll notify you of such requests unless legally prohibited from doing so.

We keep information as long as it's useful for providing services or required by law – then we delete it. Here's our approach:

Active Accounts: While you're using our services, we maintain your campaign data, subscriber lists, and performance analytics to ensure consistent service delivery and historical reporting.

Inactive Accounts: If you stop using our services, we'll retain your data for 24 months to allow account reactivation. After that, we delete everything except basic billing records.

Legal Requirements: Taiwan business law requires keeping certain financial records for seven years. We store only the minimum information needed to comply with tax and accounting regulations.

Immediate Deletion: Request data deletion anytime and we'll remove your information within 30 days, except for legally required records. We'll confirm completion via email.

Email marketing often involves global audiences, which means some data processing happens outside Taiwan. Here's how we handle international transfers safely:

Approved Partners Only: Any international data transfers go only to partners with adequate privacy protections, contractual safeguards, and security certifications equivalent to Taiwan standards.

Limited Purposes: International processing is restricted to specific services like email delivery, analytics, or technical support. Partners cannot use your data for their own purposes.

Our email marketing services are designed for businesses, not children. We don't knowingly collect information from anyone under 16 years old.

If you discover that we've accidentally collected information about a minor, please contact us immediately. We'll delete such information promptly and investigate how it was collected to prevent similar incidents.

Privacy laws evolve, technology changes, and our services improve – which means this policy gets updated occasionally. We'll always notify you about significant changes.

Minor Updates: Small clarifications or technical corrections get posted here with updated dates. Check back periodically if you're curious about changes.

Major Changes: Significant policy modifications will be announced via email at least 30 days before taking effect. You'll have time to review changes and contact us with questions.

Continued Use: Using our services after policy updates indicates acceptance of the changes. If you disagree with modifications, we'll help you export your data before account closure.